{"id":236,"date":"2026-08-21T21:06:06","date_gmt":"2026-08-21T21:06:06","guid":{"rendered":"https:\/\/webenvydns.com\/index.php\/contact\/"},"modified":"2026-08-21T21:55:42","modified_gmt":"2026-08-21T21:55:42","slug":"contact","status":"publish","type":"page","link":"https:\/\/webenvydns.com\/index.php\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"    <main class=\"wev-page\">\n            <section class=\"wev-section wev-page-hero\">\n        <div class=\"wev-inner\">\n            <span class=\"wev-eyebrow\">Contact and Support<\/span>\n            <h1>Get sales help or submit a DNS service ticket.<\/h1>\n            <p>Use the ticket form for outages, routing concerns, record questions, API support, onboarding, and account assistance. Our technical team is available 24\/7\/365 and support requests are triaged by priority and service impact.<\/p>\n                            <div class=\"wev-actions\">\n                    <a class=\"wev-button wev-button-primary\" href=\"#support\">Submit ticket<\/a>                    <a class=\"wev-button wev-button-secondary\" href=\"mailto:sales@webenvydns.com\">Email sales<\/a>                <\/div>\n                    <\/div>\n    <\/section>\n    \n        <section class=\"wev-section\">\n            <div class=\"wev-inner wev-grid-2\" style=\"align-items:center\">\n                <div>\n                    <span class=\"wev-eyebrow\">Support workflow<\/span>\n                    <h2>Open a ticket and reach technical support.<\/h2>\n                    <p class=\"wev-copy\">Each request is captured with the domain, service area, priority, contact details, and technical description our team needs to begin work. Tickets are reviewed continuously, prioritized by impact, and worked by the appropriate technical support path.<\/p>\n                    <ul class=\"wev-detail-list\" style=\"margin-top:28px\">\n                        <li>24\/7\/365 support coverage for production DNS incidents and urgent service-impacting issues.<\/li>\n                        <li>Priority triage for outages, routing failures, platform access issues, and time-sensitive DNS changes.<\/li>\n                        <li>Clear follow-up through the ticket so status, next steps, and technical context stay in one place.<\/li>\n                    <\/ul>\n                <\/div>\n                <figure class=\"wev-asset-frame\">\n                    <img class=\"wev-asset-img\" src=\"https:\/\/webenvydns.com\/wp-content\/plugins\/webenvy-enterprise\/assets\/support-console.svg\" alt=\"Web Envy DNS support ticket console screenshot\" loading=\"eager\" decoding=\"async\">                    <figcaption class=\"wev-caption\">Support console preview showing structured DNS tickets and priority states.<\/figcaption>\n                <\/figure>\n            <\/div>\n        <\/section>\n\n        <section class=\"wev-section\">\n            <div class=\"wev-inner\">\n                <div class=\"wev-section-head\">\n                    <span class=\"wev-eyebrow\">Ticket triage<\/span>\n                    <h2>Help support separate incidents from routine DNS work quickly.<\/h2>\n                    <p>A DNS ticket is more useful when it includes the affected domain, expected behavior, observed behavior, recent changes, and business impact. The form is intentionally structured around those needs.<\/p>\n                <\/div>\n                <div class=\"wev-matrix\">\n                    <div class=\"wev-matrix-row\"><div><strong>Critical outage<\/strong><span>Production impact<\/span><\/div><div><strong>Use when<\/strong><span>A live domain is unreachable, the wrong endpoint is receiving traffic, or mail\/application access is failing.<\/span><\/div><div><strong>Include<\/strong><span>Affected domain, visible symptoms, last known change, expected route, and immediate contact.<\/span><\/div><\/div>\n                    <div class=\"wev-matrix-row\"><div><strong>Urgent<\/strong><span>Degraded or time-sensitive<\/span><\/div><div><strong>Use when<\/strong><span>Failover readiness needs review, performance is degraded, or a DNS change is tied to a deadline.<\/span><\/div><div><strong>Include<\/strong><span>Target records, desired timing, monitor details, service owner, and any maintenance window.<\/span><\/div><\/div>\n                    <div class=\"wev-matrix-row\"><div><strong>Standard<\/strong><span>Routine service<\/span><\/div><div><strong>Use when<\/strong><span>You need setup help, API guidance, record review, account updates, or general service questions.<\/span><\/div><div><strong>Include<\/strong><span>Account ID if available, domain, request type, screenshots if helpful, and business context.<\/span><\/div><\/div>\n                <\/div>\n            <\/div>\n        <\/section>\n\n        <section class=\"wev-section wev-support\" id=\"support\">\n            <div class=\"wev-inner\">\n                <div class=\"wev-ticket-layout\">\n                    <div class=\"wev-ticket-copy\">\n                        <span class=\"wev-eyebrow\">Support center<\/span>\n                        <h2>Submit a DNS service ticket.<\/h2>\n                        <p class=\"wev-copy\">Your ticket gives our technical team the details needed to investigate quickly: affected domain, service area, priority, contact information, and a clear description of the issue. Support is available 24\/7\/365, and requests are triaged by urgency, customer impact, and DNS service area.<\/p>\n                        <ul>\n                            <li><strong>Critical outage:<\/strong> Production domain unreachable, routing failure, email disruption, or customer-facing outage.<\/li>\n                            <li><strong>Urgent:<\/strong> Degraded performance, failover review, platform access issue, or time-sensitive DNS change.<\/li>\n                            <li><strong>Standard:<\/strong> Setup, API guidance, record review, onboarding, or routine DNS help.<\/li>\n                        <\/ul>\n                        <div class=\"wev-actions\">\n                            <a class=\"wev-button wev-button-secondary\" href=\"#support\">Submit online ticket<\/a>\n                            <a class=\"wev-button wev-button-secondary\" href=\"mailto:sales@webenvydns.com\">sales@webenvydns.com<\/a>\n                        <\/div>\n                    <\/div>\n                        <form class=\"wev-form\" method=\"post\" action=\"\">\n        \n        \n        <input type=\"hidden\" id=\"wev_ticket_nonce\" name=\"wev_ticket_nonce\" value=\"172121eb3c\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php\/wp-json\/wp\/v2\/pages\/236\" \/>        <input type=\"hidden\" name=\"wev_ticket_action\" value=\"submit_ticket\">\n        <p class=\"wev-hp\"><label>Company Website <input type=\"text\" name=\"company_website\" tabindex=\"-1\" autocomplete=\"off\"><\/label><\/p>\n\n        <div class=\"wev-form-grid\">\n            <p>\n                <label for=\"wev-account\">Account ID<\/label>\n                <input id=\"wev-account\" name=\"account_id\" type=\"text\" autocomplete=\"organization\" placeholder=\"Optional\">\n            <\/p>\n            <p>\n                <label for=\"wev-domain\">Domain URL *<\/label>\n                <input id=\"wev-domain\" name=\"domain\" type=\"text\" required placeholder=\"example.com\">\n            <\/p>\n            <p>\n                <label for=\"wev-name\">Contact Name<\/label>\n                <input id=\"wev-name\" name=\"contact_name\" type=\"text\" autocomplete=\"name\" placeholder=\"Your name\">\n            <\/p>\n            <p>\n                <label for=\"wev-email\">Email *<\/label>\n                <input id=\"wev-email\" name=\"email\" type=\"email\" required autocomplete=\"email\" placeholder=\"you@company.com\">\n            <\/p>\n            <p>\n                <label for=\"wev-service\">Service Area<\/label>\n                <select id=\"wev-service\" name=\"service\">\n                    <option>Managed DNS Backup<\/option>\n                    <option>Failover DNS<\/option>\n                    <option>Geo Routing<\/option>\n                    <option>API or Automation<\/option>\n                    <option>Account Access<\/option>\n                    <option>Other<\/option>\n                <\/select>\n            <\/p>\n            <p>\n                <label for=\"wev-priority\">Priority<\/label>\n                <select id=\"wev-priority\" name=\"priority\">\n                    <option>Standard<\/option>\n                    <option>Urgent<\/option>\n                    <option>Critical outage<\/option>\n                <\/select>\n            <\/p>\n            <p class=\"wev-field-full\">\n                <label for=\"wev-message\">Describe the issue *<\/label>\n                <textarea id=\"wev-message\" name=\"message\" required placeholder=\"Tell us what changed, what domain or record is affected, and what result you expected.\"><\/textarea>\n            <\/p>\n        <\/div>\n        <button class=\"wev-button wev-button-primary\" type=\"submit\">Submit ticket<\/button>\n    <\/form>\n                    <\/div>\n            <\/div>\n        <\/section>\n    <\/main>\n    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