Keep customers connected through outages and change.
Web Envy DNS gives organizations a managed authoritative DNS resilience layer: backup name servers, health-aware failover, geographic routing, API control, and support workflows built around production continuity.
A cleaner command center for DNS operations.
Manage DNS zones, failover rules, service tickets, API activity, and platform settings through a focused interface designed for fast operational decisions.
Enterprise-grade DNS services without enterprise friction.
DNS sits in front of websites, ecommerce, APIs, mail, internal tools, SaaS portals, and customer-facing applications. Web Envy DNS is built to keep those entry points reachable when a provider, data center, cloud region, or origin server becomes unreliable.
Managed backup DNS
Mirror critical zones to an independent authoritative DNS layer so name resolution can continue even if your primary DNS provider is impaired.
Health-based failover
Use protocol checks, expected-content validation, and consecutive failure thresholds before routing users to backup infrastructure.
Geo-aware routing
Direct customers toward the preferred regional endpoint for performance, jurisdictional needs, active/active delivery, or planned recovery.
API automation
Connect DNS changes to release workflows, monitoring dashboards, incident runbooks, and repeatable infrastructure operations.
More than records in a control panel.
Enterprise DNS buyers need to understand how the service will behave before the incident. Web Envy DNS organizes the work into clear operating layers so technical teams can plan, validate, and escalate with confidence.
1. Inventory
Identify authoritative providers, active zones, record types, TTLs, high-value domains, mail dependencies, and application endpoints that need continuity planning.
2. Mirror
Establish backup DNS zones and keep critical records aligned so redundancy is ready before any migration, outage, or maintenance window.
3. Monitor
Define what “healthy” means with protocol checks, content matching, frequency, failure thresholds, and recovery targets.
4. Route
Use active/active, active/passive, geo, or maintenance routing policies to steer customers toward the correct available endpoint.
5. Recover
Document failback behavior, incident notes, escalation contacts, and support handoff so recovery is controlled instead of improvised.
Detect. Decide. Redirect. Recover.
Failover is not just a switch. It is a policy-driven response path that verifies availability, limits false positives, moves traffic to a healthy target, and gives your team control over failback.
Continuous monitoring
Web Envy DNS checks the services that matter, including web endpoints, mail, ping, and secure shell services. Enterprise configurations can use aggressive check intervals for critical applications.
Threshold-based decisions
Consecutive failure thresholds and optional expected-content checks help prevent unnecessary cutovers caused by a single missed response.
Controlled failback
When service returns, choose automatic rollback for speed or manual rollback when teams need to reconcile data, verify systems, or complete incident review.
Built for multi-site application availability.
Web Envy DNS combines distributed authoritative DNS, policy controls, monitoring, and operational support so traffic can move to the right location when conditions change. Use it for primary and backup DNS, multi-site routing, or resilient application delivery across cloud and private infrastructure.
Active/active or active/passive
Support global traffic distribution, standby recovery, and policy-based routing for planned maintenance or unexpected outages.
Layer-aware availability signals
Go beyond simple DNS answers with service-level checks that reflect whether an application is actually reachable.
Redundant by design
Multiple DNS nodes, independent infrastructure, and operational escalation paths reduce exposure to single-provider failure.
Route to the nearest healthy endpoint. Confirm two failed checks before cutover. Require manual rollback for commerce systems.
What serious teams should be able to see before they trust a DNS partner.
For production DNS, credibility comes from operational specificity. The site now makes the service model visible: what is monitored, how failover decisions are made, how support receives context, and where customers can check service posture.
Independent continuity layer
Backup DNS is positioned as a separate resilience layer, reducing single-provider exposure for high-value domains.
Defined failover criteria
Health checks, thresholds, standby targets, and rollback behavior are explained plainly so teams can plan around them.
Structured escalation
Tickets collect domain, account, priority, and issue detail up front, reducing guesswork during urgent incidents.
Status transparency
A dedicated status page gives prospects and customers a familiar place to review component health and incident posture.
Choose the resilience layer that matches your operation.
Start with managed backup DNS, add priority support and broader record capacity as your footprint grows, or choose an enterprise configuration for critical multi-site uptime.
Business
For teams that need reliable backup DNS and a clean path away from single-provider dependence.
- Choose from 5 global DNS nodes
- Built-in hardware failover
- Support for up to 50 NS records
- REST API access for streamlined management
Business Plus
For growing businesses that need stronger support coverage and more room for complex DNS records.
- Global DNS node selection
- Premium service level agreement
- Priority customer support
- Support for up to 150 NS records
Enterprise
For high-availability environments that need managed failover, escalation, and multi-site routing strategy.
- Global Worldcast DNS network
- Hardware load balancing support
- Rapid DNS failover protection
- Performance SLA and comprehensive support
Submit a DNS service ticket.
Tell us what domain is affected, what changed, and how urgent the issue is. A support ticket is created immediately, triaged by priority and service impact, and routed to our technical team. Web Envy DNS support is available 24/7/365 for production DNS issues, outages, routing concerns, platform access, and service requests.
- Critical outage: Production domain unreachable, traffic routing incorrectly, email affected, or customer access interrupted.
- Urgent: Degraded performance, failover review, time-sensitive DNS change, or platform access issue.
- Standard: Setup, record review, API question, onboarding request, or general DNS support.