Contact

Contact and Support

Get sales help or submit a DNS service ticket.

Use the ticket form for outages, routing concerns, record questions, API support, onboarding, and account assistance. Our technical team is available 24/7/365 and support requests are triaged by priority and service impact.

Submit ticket Email sales
Support workflow

Open a ticket and reach technical support.

Each request is captured with the domain, service area, priority, contact details, and technical description our team needs to begin work. Tickets are reviewed continuously, prioritized by impact, and worked by the appropriate technical support path.

  • 24/7/365 support coverage for production DNS incidents and urgent service-impacting issues.
  • Priority triage for outages, routing failures, platform access issues, and time-sensitive DNS changes.
  • Clear follow-up through the ticket so status, next steps, and technical context stay in one place.
Web Envy DNS support ticket console screenshot
Support console preview showing structured DNS tickets and priority states.
Ticket triage

Help support separate incidents from routine DNS work quickly.

A DNS ticket is more useful when it includes the affected domain, expected behavior, observed behavior, recent changes, and business impact. The form is intentionally structured around those needs.

Critical outageProduction impact
Use whenA live domain is unreachable, the wrong endpoint is receiving traffic, or mail/application access is failing.
IncludeAffected domain, visible symptoms, last known change, expected route, and immediate contact.
UrgentDegraded or time-sensitive
Use whenFailover readiness needs review, performance is degraded, or a DNS change is tied to a deadline.
IncludeTarget records, desired timing, monitor details, service owner, and any maintenance window.
StandardRoutine service
Use whenYou need setup help, API guidance, record review, account updates, or general service questions.
IncludeAccount ID if available, domain, request type, screenshots if helpful, and business context.
Support center

Submit a DNS service ticket.

Your ticket gives our technical team the details needed to investigate quickly: affected domain, service area, priority, contact information, and a clear description of the issue. Support is available 24/7/365, and requests are triaged by urgency, customer impact, and DNS service area.

  • Critical outage: Production domain unreachable, routing failure, email disruption, or customer-facing outage.
  • Urgent: Degraded performance, failover review, platform access issue, or time-sensitive DNS change.
  • Standard: Setup, API guidance, record review, onboarding, or routine DNS help.
Submit online ticket sales@webenvydns.com

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